Terms and Conditions

Version 2015.08.01

These terms and conditions govern all use of this website, including browsing and purchasing, although some clauses are only relevant if a sale is concluded.

1. Legal Rights

1.1 Under the Distance Selling Regulations, you have the legal right to cancel your purchase, without any reason, within 7 working days of receiving the goods, known as the "cooling off period". You must notify us of your intent to do so, in writing, by following the Returns Procedure on our website. In fact our returns policy below is much more generous and allows 30 days (or 60 days during designated periods).

1.2 Nothing on this website constitutes an offer to sell goods to you. We are inviting you to make a legal offer to us to purchase the goods. It is entirely at our discretion to accept or reject your offer to purchase, even if we have sent you an Order Confirmation.

1.3 If we choose not to accept your offer to purchase, your card will be refunded. We do not have to provide a reason for declining your offer to purchase.

1.4 If we choose to accept your offer to purchase, we will process your order and dispatch the shoes per our commited timeframes. At this point a sale is deemed to have concluded.

1.5 Our Order Confirmation contains a link back to these terms and conditions which govern the order. Please keep the email safely. You can also view the order online via the Order Tracking box at the bottom left of any page on our website. You can view these Terms and Conditions by clicking the link at the bottom of any page on our website.

1.6 After issuing the Order Confirmation we will perform various compliance checks and we reserve the right to cancel the order and issue a full refund if the checks fail. We do not have to provide a reason and accept no further liability.

1.7 Our acceptance of your offer to purchase goods is subject to their availability. The Order Confirmation does not constitute a guarantee of delivery. We will inform you if we are unable to deliver the goods which you have offered to purchase and a full refund will be given.

2. Returns Policy

2.1 Shoes must be returned to us for refund or exchange within 30 days of purchase (or 60 days during certain periods as stated on the Returns page). This does not affect your statutory right to cancel described in paragraph 1.1.

2.2 Returned shoes need to be in their original saleable condition, with no scuff marks on the upper or sole. If you are trying a shoe for fit please do so on a carpet, to avoid scuffing the bottom.

2.3 You have a legal obligation to take reasonable care of the shoes you are returning and we may deduct a re-stocking charge if we receive shoes back in an unreasonable condition or if our returns procedures have not been followed.

2.4 Returned shoe boxes also need to be in good condition please take care during packaging and do not use the shoe box as outer packaging. We may deduct a re-stocking charge if we have to replace a damaged shoebox.

2.5 Return postage costs are to be borne by the customer. However if the return is due to a product fault or our mistake, we will reimburse return postage costs up to a maximum liability of £10 per item.

2.6 If you paid for next day deliveyr with your order, we regret we are unable to refund those extra delivery charges unless you are returning the shoes due to a product fault or our mistake.

3. Intellectual Property

3.1 All content on this site is the property of Coogan London Limited, and may not be copied or re-produced without the written permission of Coogan London Limited.

3.2 All logos on this site are the trademarks of either Coogan London Limited or other organisations, and may not be copied or re-produced without the trademark owner's written permission.

4. Privacy and Data Protection

4.1 The contact details you provide us will be stored at our registered office and also with various processing services we use to fulfill orders and manage customer services.

4.2 In order to fulfil the order, your details will be shared with our fulfilment warehouse and courier company.

4.3 We do not store your payment details. More information about this is on the Payment page of our website.

4.4 We will not pass your details to any third parties.

4.5 If you place an order with us you will automatically be added to our internal email marketing list. You can unsubscribe any time by clicking the link at the bottom of any of our marketing emails.

4.6 Upon request we will expunge all your data from our systems, except the information we are required to keep for accounting, legal and tax purposes.

5. Limitation of Liability

5.1 Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

5.2 Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part.

5.3 To the fullest extent permitted by applicable law, we disclaim all liability for our employees’, suppliers' or sub-contractors’ negligence.

5.4 We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

5.5 All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

5.6 Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.

5.7 No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.

5.8 Every provision of this clause 11 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

5.9 We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Confirmation Form is conclusive as to the Charges and the description of the Service.

5.10 Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

6. Delivery

6.1 Products are delivered to the address specified by the customer on the purchase order, which must match the address registered with your payment card company.

6.2 All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

6.3 No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

6.4 As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Coogan London Limited. We will then deliver a new, identical package to the customer free of charge.

6.5 We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

7. Warranty

7.1 We guarantee our shoes against problems and defects for a period of 30 days from the date of sale. Should you find a fault in them please contact us within this period.

7.2 We are unable to accept any claims after this period as the lifetime of the product depends on external factors beyond our control including how and where they are used by individual consumers.

8. Applicable Law

8.1 Our dealings with you will be governed exclusively by the laws of England and Wales.

8.2 Force Majeure. Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary.